Ross Coull
Edinburgh, Scotland

Hi! I'm Ross Coull.

I'm a professional with experience in IT Support, Web Design and Customer Service. In short, I love helping people!
A headshot of Ross Coull.

A little about me

Thanks for stopping by! I have an unwavering passion and energy for technology and design, and I've followed that passion in my work.

By day I'm an IT specialist. Whether it be you can't send emails, your VPN isn't connecting, or you can't get into your account, I'm always a phone call away from helping.

Outside of my regular work hours, I am a graphic and web designer, under the business name of Zenith. I love building beautiful visions and functional design, so what better thing to do than this?

So, that's a little about me. Wanna learn about what I've done in the past, or want to work with me? Keep scrolling!

Best regards,

Ross Coull

The signature of Ross Coull.
The smile logo of Amazon, followed by the word
May 2022 – Present

Amazon

I'm currently an ITS Support Associate II in the Global Service Desk (Tier 2) team at Amazon!

As part of Amazon's IT Services team, I provide escalations technical support through 3 channels: chat, call and ticket.

My day is spent providing support through these channels to employees worldwide (EMEA, APAC, AMER), assisting with most IT issues such as software, email and UC (softphone and video/chat platforms).

A banner showcasing Zenith.
July 2021– December 2023

Zenith

As a self-employed freelance graphic designer, I led numerous design projects where I was responsible for creating cohesive brand identities and websites tailored to the unique needs of each client.

My role involved direct engagement with clients to understand their vision, developing concepts that align with their business goals, and delivering comprehensive design solutions. Throughout the design process, I ensured that all deliverables reflected the client's desired message and brand image, resulting in enhanced digital presence and customer engagement.

July 2020 – April 2022

Qubiti

Working as a technician on the service desk at Qubiti, and on-site with customers when necessary.

As the first point of contact for nearly all support tickets, I dealt with most technical related issues that came in, as well as overseeing and guiding newer staff members/students on work experience. In addition, I worked with our dedicated installers on jobs such as WiFi/broadband installations, office fit-outs, and more, to make our customers the best version of themselves.